Responding to COVID-19
During the initial onset of COVID-19, a response team was formed and met daily, taking immediate action across all areas of the business to adjust and meet employee and customer needs. Town halls, led by the CEO of ENGIE North America, were initiated to communicate key messages and connect employees to information about COVID-19, the organization, financial progress, achievements and critical news.
Concerned about employee well-being and productivity, ENGIE North America introduced a Pulse Survey to provide a lens into sentiments regarding remote working, promote connection and drive engagement. Throughout 2020, the 12 assessments evolved with each iteration to focus on identified areas of concern regarding employee health, well-being and empowerment.
Furthermore, COVID-19 guidebooks were created as a single-source document to address any questions on company-wide topics, with details on health and safety, legal, human resources, information technology, communications and operational issues. A remote work library was also established with tips on working remotely, maintaining productivity, building technical skills, and ensuring health and well-being.
As businesses were shuttered around the world in response to the pandemic, ENGIE North America took great steps to contribute to local efforts to fight the spread of COVID-19. From New York City to Detroit to Boston, we united with local organizations to bring hope to our health care heroes and communities throughout the crisis.
The contributions included powering new spaces for ICU patient care, installing oxygen lines to hospital beds, completing electrical configuration to expand hospital space, transforming buildings into field hospitals, providing engineering and communication solutions to convert facilities into ventilator manufacturing spaces and installing high-efficiency air particulate units in hospital rooms. These actions had a significant positive impact on our customers.
To help the many schools that closed in-person learning, ENGIE North America leveraged its academic collaboration teams to produce science-related video content to augment at-home learning.
When our communities needed us most, ENGIE North America was there, organizing events and fundraising efforts to provide additional assistance. Among those initiatives was an event organized by our Women in Networking employee resources group. They led a Virtual 5K Turkey Trot Fundraiser from Nov. 9 through Dec. 15, 2020, which raised more than $6,000. All proceeds went to Feeding America, a nationwide network of more than 200 food banks.
ENGIE North America also gave a range of charitable donations to further support those in need. Our contributions fueled NYC Health & Hospitals in supporting health care workers to provide care to New Yorkers; the Houston Food Bank in distributing emergency food boxes and produce to partner agencies; and the United Ways throughout California in establishing statewide relief for families impacted by quarantine, disruption of income and other challenges.